Robert W. Starkey

ROBERT W. STARKEY
San Jose, CA - 408.687.2420
rob@netdojo.com

CRITICAL SKILLS

GENERAL:

Over fourteen years experience with all aspects of network and systems administration dealing in large Internet-connected and/or co-located sites with major emphasis on security, high availability, performance and positive user experience. Over six years experience developing secure, high traffic, database driven, web-based applications. Possess solid programming, project management and team leadership skills.

OPERATING SYSTEMS:

Linux, OpenBSD, FreeBSD, Solaris, MacOS X, OpenSolaris ; Windows

HARDWARE:

SuperMicro Servers, Compaq/HP Servers and Storage, Dell Servers and Storage, Sun Servers and Storage, SGI Servers and Storage, PC/Intel, Mac, Amiga ; RAID concepts ; Juniper NetScreen Firewalls, Cisco routers, switches and PIX firewalls, HP switches, Dell PowerConnect Switches, 3Com routers, switches, and hubs, BayNetworks/Nortel hubs, routers, and switches, Ascend ISDN routers ; Kodex, Cray, Adtran, Blackbox, BAT, and Kentrox SMDSUs and CSDSUs ; Cyclades, BayTech, Xyplex MAXserver, Equinox, and iTouch Terminal Servers; Alteon and Foundry Load balancers; APC, BayTech and Cyclades power management devices ; Intel, Lucent ORiNOCO, Linksys and 3Com wireless products

PROGRAMMING:

Perl and mod_perl, PHP, sed/awk, Python, Expect, SQL, m4, Java, JavaScript, UNIX Shell (ksh, sh, csh), C/C++, I18N and L10N concepts, XML, XML-RPC, SOAP.

NETWORKING:

TCP/IP (IPv4 and IPv6), BGP4, IPX, NetBEUI, Netbios, RIP(II), OSPF, CIDR, SNMP, DS3, T-1, SMDS, Frame Relay, ATM, FDDI, PPP, SLIP, ISDN, xDSL, VPN, SSL and Certificate management, Ethernet, FastEthernet, GigEthernet, Wireless (IEEE802.11b), and most other remote access media/methods.

SOFTWARE:

Checkpoint Firewall-1, Linux firewalls (ipchains/iptables), *BSD firewalls (ipf/ipfiler/ipfw), IPFilter, SOCKS, SSH, COPS, Satan, TCPWrappers, various password crackers, OpenSSL, TIS Firewall Toolkit, TripWire, PGP, Kerberos; Sendmail, Qmail, Post.Office, Postfix, SpamAssassin, procmail, UWIMAP Server, Cyrus IMAP, Qpopper, Majordomo, Mailman, Postal Engine's Ecelerity ; Apache, Apache-SSL, mod_perl, HTML::Mason, PageKit, mod_ssl, Jakarta Tomcat, PHP, Apache jServ, Most Netscape servers, AOLServer, Stronghold, Excite and MS Index Server search engines, Squid proxy servers, MS IIS, Cybercash, Authorize.net, Verisign PayFlow, wwwstat, analog, Urchin ; Solstice DiskSuite, Veritas Volume Manager, Legato/Solstice Networker, Amanda, Seagate/Veritas Backup Exec ; DNS/BIND (version 4.x, 8.x, 9.x), djbdns, gated, NCFTPd, WUFTPd, PureFTPd, INN, RealMedia Servers, Mercentec Softcart, Cybergold Mint, InterShop ePages ; OpenLDAP, Samba, NFS, NIS/NIS+, automounter, AFS, Exceed ; SunNet Manager, BayNetwork Optivity Management Suite ; Adobe Photoshop, Macromedia Fireworks, Gimp ; Icecast, Shoutcast.

DATABASE ADMINISTRATION:

MySQL, PostgreSQL, Oracle and MSSQL.

APPLICATION SERVERS & FRAMEWORKS:

Django, HTML::Mason, PageKit, Bluestone/HP total-e-server, atg Dynamo, and xtime TIMEngine.

PROFESSIONAL EXPERIENCE

Gaia Interactive, Inc.
Director of Operations, 05/2007 to present

This section is a brain dump, not refined yet

Manage colos, retro fit for remote management, etc

600+ servers / small group - high server ratio

Puppet

CentOS 5 Diskless setup

Message Systems

Zimbra and BES

NetApp / home directories

Active Directory

DNS / IP management

VOIP Phones

Networking, HP, Cisco, foundry

OpenBSD firewalls

Perlbal loadbalancers

Sushi and smartfox java server

Hadoop, PIG, Hive

MySQL 5.0 and 5.1 /w percona

Git

Backups

Sun 7410 cluster setup

Website scaling

Memcache

IPMI

Vendor relationships

Support contracts, software licenses, service contracts

Service providers - Transis and CDN

Asset Management system - Built, asset tags

VPN setup

2 facter auth (cryptocard)

OnCall duties

Nagios Monitoring

Cacti

HaProxy Load balancers

NTP servers

FlySpray / ISO1

Strongmail

Virtualbox, dev VM, Xen, KVM

Mobile app advisory board

backend team lead

Solr setup

LSI Hardware raid

OpenSolaris / ZFS

Pillar setup / Fibre channel SAN

Developer training and education

Full budget control

Desktop/IT sutff too

manage dev sandboxes

Wiki docs

Corporate Mailing List server

Single Sign ON (mod_auth_tkt)

Yum, kickstart, etc.

Squid Servers

Primary point of escalation

Security Auditing and Policy development enforcment

Conserver, remote power

RT for internal ticketing + external customer CS

Parature intergration review

Ops reviews for all applications

Sun JBOD hardware

Web stack - Apache, PHP, APC, etc...

custom graphs and stats for better resource trending

Yahoo! (ProdOps)
Manager, System Operations, 09/2005 to 05/2007

This section is a brain dump, not refined yet

Manage staff of 17 System Administarors worldwide.

69k+ FreeBSD and Linux servers spread over 13 datacenters worldwide.

Install Automation

DST

IPMI

Magic Deployment

DNS

Panama

Seibel Ticket Queue

Seibel Ticket Reporting

IP Allocations

Gemstone2

DNS yroots

HTTP/MTA Proxy servers

RedHat Linux advocate

Colo tools row

Serial Console servers

Boot boxes

On-Call, point of contact for the group

Built group / hired a bunch

YUM

Lab

Documentation via wiki

MoveOn.org (via We Also Walk Dogs Contract)
Contactor, 02/2004 to 09/2005

Provided full-time software development, systems administration and network operations.

Established and maintained multiple vendor relationships.

Provided 24x7 on-call response.

Implemented and maintained multiple high traffic MySQL database servers utilizing replication and RAID storage on Linux servers.

Acted as primary contact for all SSL digital certificate registration and management.

Redesigned and built a new email infrastructure utilizing Linux, SpamAssassin, MySQL, ClamAV, Apache, Horde IMP, Cyrus IMAP and postfix.

Designed, Implemented and maintained a web-based event management application used by millions of MoveOn members.

Provided application development services utitlizing Perl, mod_perl and HTML::Mason.

Designed, Implemented and maintained custom built RADIUS proxy server to allow a static PIN number to be entered with a use once Crytpocard token.

Implemented distcache to share SSL session information between cluster webservers.

Implemented and maintained member facing helpdesk system utilizing a customized version of OTRS. Provided OTRS customizations as required by internal policy needs.

Provided coverage for eastern support hours as needed.

Implemented a bug tracking system using opensource software (bugzilla).

Designed and implemented a server cluster monitoring system to provide performance information and historical to subscription customers.

INFOSPIDER INC.
Principal Architect, 10/2001 to 02/2004

Principal technical architect for AltaVista's Express Paid Inclusion program. (from start to finish)

Assumed full-time control of all software development, systems administration and network operations.

Built and managed a team of talented software developers and operations staff.

Acted as lead for all aspects of Unix and NT systems administration.

Acted as primary release engineer.

Acted as the primary DBA (postgreSQL, Oracle, MSSQL, MySQL).

Acted as project manager and primary customer contact for multiple concurrent projects.

Setup and maintained CVS server.

Established a rock solid development, QA and rollout process for all software development.

Established and maintained multiple vendor relationships.

Provided 24x7 on-call response.

Established and maintained all colocation and ISP vendor relationships.

Implemented a bug tracking system using opensource software (bugzilla).

Designed and implemented backup and disaster recovery plans.

Designed and implemented a geographically diverse and reliable DNS infrastructure.

Responsible for all IP number allocation, as well as DNS and domain name management.

Acted as primary contact for all SSL digital certificate registration and management.

Acted as the lead I18N architect and developer for internationalized projects in English, French, German and Italian.

Managed relationships with translation services for all I18N projects.

Implemented and maintained redundant Cisco PIX firewall.

Implemented and maintained firewalls running Solaris 9 and IPFiler.

Designed and implemented a web site monitoring package to provide email notifications and performance information to subscription customers.

Redesigned and built a new email infrastructure utilizing Linux, SpamAssassin, OpenLDAP, Cyrus IMAP and postfix.

Setup multi-homed data connectivity using BGP4 and 4 different ISPs.

Assisted in planning and design of future products and services.

Designed and implemented an internal credit card fraud tracking and scoring system.

Designed and implemented an adult content detection system.

Assisted in the integration of Verisign and Authorize.net payment gateways.

Implemented and maintained a sales and support email ticket tracking system utilizing a highly customized version of RT2.

Developed and maintained network OS install and patch servers for Sun(Jumpstart) and RedHat Linux (Kick Start).

NEXTRON COMMUNCATIONS INC.
IT Director, 09/2000 to 10/2001

Maintained all of the same responsibilities below and took on managing all desktop and telecom services.

Managed a staff of six.

Reported to CTO.

NEXTRON COMMUNCATIONS INC.
Manager, Technical Staff, 10/1998 to 09/2000

Traveled to Paris, France to install software and hardware for France Telecom. Also provided consultation to help improve network performance and security.

Designed and implemented a global VPN between sales offices in the US, Belgium, UK, Brazil, Switzerland, France.

Reported to IT Director.

Managed a staff of three.

NEXTRON COMMUNCATIONS INC.
Supervisor of Server and Network Operations, 10/1997 to 10/1998

Headed MIS management in capacity planning, resource allocation, purchasing, and deployment of all software, server and network hardware enterprise wide.

Provided 24x7 on-call response for all server and network operations.

Designed, implemented, and maintained high traffic Unix and NT world wide web servers using Apache, Netscape, and Microsoft IIS server software.

Designed, implemented, and maintained network level security using Checkpoint Firewall-1, router based filter policies, and private IP allocation.

Implemented a helpdesk ticket tracking system using opensource software.

Built out and maintained multiple co-location facilities worldwide.

Provided back-line desktop support to the helpdesk.

Performed regular network and server security audits.

Acted as postmaster as well as redesigned, implemented, and maintained all email services. Wrote custom scripts to automate the handling of bounced email, mailing lists, and mail server administration.

Implemented and maintained multiple CVS servers.

Installed and maintained multiple instances of Excite and MS Index Server search engines for internal and external use.

Performed presales SE support aiding the sales and marketing divisions.

Developed and assisted in the development of multiple system administration tools. These utilities simplified the handling of DNS administration, site monitoring, user administration and accounting, security, mail administration, log cleanup, web site statistics, and bandwidth calculation. All of these utilities were written in Perl and C, utilizing Oracle, MySQL, and MSSQL as a backend solution for data access.

Performed Oracle, MySQL, and MSSQL DBA tasks, including design and implementation of database servers. Responsible for creation, modification, tuning, and removal of databases. Wrote custom scripts to automate the creation of instances and tablespace management.

Acted as primary contact for all SSL digital certificate registration and management.

Implemented Samba for cross platform disk sharing between Unix, NT, and Win9x systems.

Acted as primary site contact for all network issues. Maintained all Internet connectivity via multiple DS3 and T-1 connections to multiple upstream providers, using BGP4 and OSPF as primary routing protocols. Installed and maintained BayNetworks and Cisco routers, switches and hubs.

Responsible for all IP number allocation, as well as DNS and domain name management.

Designed and implemented backup solution using Amanda, Legato Network, and Seagate backup exec.

Acted as primary system administrator for Dev-Com, a large web site hosting service tailored for web developers and high-end users, now owned by SageNetworks. This role included maintenance of all Solaris and NT based servers, back level Unix and NT tech support, contract programming services, presales consolations, tool smithing, implementation of new services, and maintaining customer satisfaction.

Primary contact for buying and leasing all server and network assets.

Established and maintained multiple vendor relationships.

Designed and implemented dial-up modem pool for off-site administrators, sales, and marketing groups.

Managed a staff of one system admin.

LAWRENCE BERKELEY NATIONAL LABORATORY - NATIONAL ENERGY RESEARCH SCIENTIFIC COMPUTING CENTER (NERSC)
Project Lead, Workstation Support, (CSE-III) 10/1998 to 02/1999 (contract)

Provided project lead responsibilities for a group of two other SysAdmins.

Maintained NERSC's mailhub servers.

Provided backline end-user support for 150+ Sun, SGI, MAC, and PC workstations.

Implemented Samba for cross platform disk and printer sharing between Unix, NT, and Win9x systems.

Provided on-floor network and workstation installation and support for trade shows and conferences.

Established standards for hardware and software.

Developed and published documentation for those standards.

Developed multiple scripts and programs to inventory, automate, and assist the administration of supported workstations.

Developed and maintained network OS install and patch servers for Sun(Jumpstart) and SGI(Inst and Roboinst).

SILICON GRAPHICS INC.
Technical Support Engineer III, 4/1997 to 10/1997 (contract)

Assisted customers in the resolution of their technical service requests.

Replicated, documented, and reported hardware and software bugs including implementing devised "workarounds" for system hardware, software and documentation defects/enhancements.

Interacted with other departments within the company to resolve customer issues. Hands-on experience using all Silicon Graphics products.

Provided backline support assistance for fellow engineers.

ALBUQUERQUE TECHNICAL VOCATIONAL INSTITUTE
Network Support Specialist, 5/1995 to 4/1997

Designed, implemented, and maintained 3,000+ node, 4 campus, metropolitan-wide data network utilizing such technologies as FDDI, FastEthernet, ATM, and Leased Lines.

Headed IS management in capacity planning, resource allocation, purchasing, and deployment of all system and network hardware and software campus-wide.

Installed and maintained dozens of Unix servers, workstations, and numerous Novell and Windows NT servers providing mail, news, compute, testing, development, and Internet services.

Developed dynamic web based account creation utilities and user management tools in C, Perl and SQL to administer and maintain over 4,000+ accounts per semester.

Provided hardware and software technical support for escalated helpdesk difficulties.

Installed and maintained remote dialup access server for staff and faculty.

Acted as technical reference for an Internet Services handbook.

Designed, implemented, and maintained multiple high traffic Unix World Wide Web servers.

Designed, implemented, and maintained network level security using Checkpoint Firewall-1, router based filter policies, and private IP allocation.

Installed and maintained USENET news servers with 25,000+ news groups.

Responsible for all IP number allocation, as well as DNS and domain name management.

Managed a staff of three.

TWR COMMUNICATIONS
System Administrator, 2/1996 to 12/1998

Designed, implemented, and maintained ISP from ground up.

Designed and implemented DNS, web, news, and mail servers.

Primary contact for all DNS, Web Server, and network issues.

Designed, implemented, and maintained a Novell 4.1 file server that provided database services for a 150+ line WorldGroup BBS.

EDUCATION

UNIVERSITY OF NEW MEXICO
Computer Science, 1992-1994

ALBUQUERQUE TECHNICAL VOCATIONAL INSTITUTE
Computer Science, 1993-1994

References and Source Code available on request.

Last update : 01:58 02/17/2010